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Call us at +1.818.937.0700 and select option #1. Most calls during business hours are answered immediately. If yours is one of the few that is not, please leave us a voicemail. (For Europe, please call +49.2433.970 881). Technical Assistance Center (TAC) support hours in the Americas are 6 AM to 5 PM Pacific time weekdays. Extended hours support is available by prearrangement; contact the TAC for details.

For general support or technical questions and non-urgent issues, you may also email the TAC at [email protected].

For pre-sales support assistance, please email [email protected] or call +1.818.937.0700 and select option #3.

Find What You Need

Technical Updates

The latest Arecont Vision Costar product updates and firmware downloads.


Download the latest collateral, CAD files, media support, and software.

Developer & Partner Integration

Learn more about integrating Arecont Vision Costar cameras or schedule a day to use our MegaLab™.

White Papers & Support FAQs

Download useful white papers and technical bulletins on a variety of subjects.

Training Videos

Discover the optimal video installation and setup using Arecont Vision Costar products.


Our online tools for configuring your system setup and for comparing product specifications.

Our Latest Videos

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