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Call us at +1.818.937.0700 and select option #2. Most calls during business hours are answered immediately. If yours is one of the few that is not, please leave us a voicemail. Technical Assistance Center (TAC) support hours in the Americas are 6 AM to 5 PM Pacific time weekdays. Extended hours support is available by prearrangement; contact the TAC for details.

For general support or technical questions and non-urgent issues, you may also email the TAC at [email protected].

For pre-sales support assistance, please email [email protected] or call +1.818.937.0700 and select option #2.

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Find What You Need

Technical Updates

The latest AV Costar product updates and firmware downloads.


Download the latest collateral, CAD files, media support, and software.

Developer & Partner Integration

Learn more about integrating AV Costar cameras or schedule a day to use our MegaLab™.

White Papers & Support FAQs

Download useful white papers and technical bulletins on a variety of subjects.

Training Videos

Discover the optimal video installation and setup using AV Costar products.


Our online tools for configuring your system setup and for comparing product specifications.

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