Global Limited Warranty
LIMITED WARRANTY: IDIS Americas, Inc. warrants to the original buyer that the IDIS branded products (referred to as the "products") are free from material and workmanship defects for a duration of five (5) years starting from the initial purchase date. The standard warranty is offered without charge and extends to most of our products, except for the following products or components:
· The following products for seven (7) years from date of shipment from IDIS Americas, Inc.’s factory:
o DirectIP and DirectCX recorders
· DR-1504P-A, DR-1508P, DR-2504P-B, DR-2508P-A, DR-2516P-A, DR-6508P, DR-6516P-A, DR-6532P-A, DR-8532D, DR-8564, DR-8564D
· TR-2504, TR-2508, TR-2516, TR-4508, TR-4516
· The following products for three (3) years from date of shipment from IDIS Americas, Inc.’s factory.
o IDIS Server and Storage
· IR-1100, IS-1100
o IDIS Network Accessories
· DH-2010P, DH-2018P, DH-2026PF, DH-2212PF, DH-2328PF, DH-2328PF-A
· DA-ES1104-A, DA-ES1104B-A, DA-ES1104C-A, DA-ES1104D-A
· DP-DE2108, DP-DD1316, DP-HE1201
· DV-1304, DV-1304-A, DV-3200-B
· NK-1200
· DA-SP FTLF8519P3BNL, DA-SP FTLF1318P3BTL, DA-PI2101, DA-PI POE400, DA-LP1101R, DA-LP1101T
o AVCostar ConteraIP Series Cameras
o 34xxHD Series Products
o Rise 42XX Series Products
o Consumables
· Cameras: Cover Dome/Bullet Glass, Lens, Pan/Tilt Components, Wiper, Fan
· Recorders: HDD, SSD, FAN, Power Adaptor
· The following product for one (1) year from date of shipment from IDIS Americas, Inc.’s factory.
o SD Cards
· The following products for six months from date of shipment from IDIS Americas, Inc.’s factory.
o Desipak, Desiccant
· Rise 42XX Series Products with a IP67/IP68 rating include a lifetime warranty against moisture ingress. IDIS Americas, Inc. will clean/repair and re-pressurize returned Rise 42XX Series Products.
· Resale items not manufactured by IDIS Americas, Inc. are warranted as specified by the original manufacturer.
This warranty specifically pertains to purchase of network products (hardware) produced and dispatched by IDIS starting from April 1, 2024.
IDIS Americas, Inc. will take reasonable action to repair or replace such equipment. Any claim of defect shall be submitted promptly in writing to IDIS Americas, Inc., Attention: Customer Service Department. A Return Material Authorization (RMA) is required for all items returned to IDIS Americas, Inc. for repair, and must be provided by IDIS Americas, Inc. prior to delivery at the factory. No items will be accepted without an RMA. Information necessary to process an RMA include Buyer contact details, a full product identification (serial number, model number), and description of the claimed defect as well as an explanation of the circumstances and operational conditions and reading at the time of defect. Purchaser shall prepay transportation charges to IDIS Americas, Inc.
IDIS Americas, Inc.’s total liability under this warranty program is limited to the repair or replacement of items purchased pursuant to these terms and conditions which are found to be defective in material and/or workmanship. IDIS Americas, Inc. retains the option, in its sole discretion, to make such repair or replacement at Buyer’s site, at the IDIS Americas, Inc. factory, or via an authorized service center. IDIS Americas, Inc. supplied subsystems from OEM manufacturers carry only their manufacturer’s warranty, which is passed on to the Buyer. IDIS Americas, Inc. will, at the request of the Buyer, assert warranty claims to the manufacturer of such devices, but by so doing does not assume any liability.
This warranty shall be void in the event of damage caused by misuse; disassembly; unauthorized repairs; intentional damage; failure to maintain the product in accordance with IDIS Americas, Inc. operating manuals; operation of the product beyond its specified operating environment; or damage caused by accidents, lightning, power surges, acts of God, or other natural disasters; or Buyer’s failure to timely pay amounts due to IDIS Americas, Inc.. Expendable items such as power cables, mouses, etc., are excluded from coverage under this warranty program.
Buyer shall be responsible for all costs of returning claimed defective products to IDIS Americas, Inc., excluding defective conditions encountered during initial use, and IDIS Americas, Inc. will be responsible for returning the repaired products or replacements.
THIS CONSTITUTES THE SOLE WARRANTY MADE BY IDIS AMERICAS, INC. EITHER EXPRESSED OR IMPLIED. THERE ARE NO OTHER WARRANTIES EXPRESSED OR IMPLIED WHICH EXTEND BEYOND THE FACE HEREOF, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL IDIS AMERICAS, INC. BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES AND BUYER’S REMEDIES SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF NONCONFORMING PRODUCTS.
