IDIS Americas Credit Return Policy

Last updated: June 2024


To be eligible for Credit Return, your products must be in their original condition and packaging.

Proof of purchase or reference purchase order number must be provided. If you purchased through

a distribution partner, please contact your local distributor to initiate a return.


For standard Credit Return initiation, contact [email protected].


When submitting your request, the following must be included:

1. Part Numbers & Quantity

2. Purchase Order Number

3. Reason for Return


All Credit Returns are subject to a restocking fee of 20% and may be returned to the sender if they

are not in the original reported condition.


Requested products must not be shipped back unless approval has been received. Approvals will be

sent from our sales support email referenced above with detailed return instructions.


If your request is for Repair or Replacement, please contact [email protected]


If you have any questions, please contact [email protected]